CallCentersIndia

Many technologies in their initial stages do not make the desired impact. And, many companies avoid them thinking they are a waste of their time and money. Interactive Voice Response (IVR) system is one such tech that did not make the waves expected from it in its earlier stages. But after a hard grind and years of development, we are at the cusp of IVR renaissance. If you haven’t started utilizing IVR for business benefits, then it is time to employ imaginative IVR outsourcing services . Unlocking the Advantages of IVR An IVR can be put to good use in a number of business use cases: Call center IVR has remained a constant feature in the call center universe for a long time. Initially, it was solely used for providing an option to the customers to select the desired department for call transfer. But now, with better voice recognition and AI integration, it can be utilized for taking inputs from users. For example, customers can disclose the account details to an autom...

The preference of ecommerce is rising at a constant rate. People no longer wish to go outside for making purchases. They would rather order from the comfort of their homes, using the apps stored in their ever-reliable smartphones. For a business to succeed in the ecommerce biz, a robust web-based portal is a fundamental requirement. But it is not the summum bonum of ecommerce. There are other elements in the supply chain that play an integral role e.g. warehouses, people in charge of the warehouses, shipping services, delivery boys, maintenance personnel etc. All these elements need to cohesively interact with each other for ensuring the desired results. And, in scenarios where there are disputes or lack of coordination between these departments, there has to be someone who can resolve the issues for the aggrieved customers. And that someone, for most businesses is an order taking call center . Order Taking Call centers: The Anchor of Businesses In turbulent times when things go ...

There is no denying the fact that businesses of today are feeling the heat of competition. With profits marginalized and customer becoming ever so finicky, additional pressure has been put on customer-facing departments like call centers. In order to overcome this pressure, companies are hiring call center outsourcing services . But unfortunately, not all companies are getting positive returns out of their outsourcing venture. Why Every Call Center Outsourcing Company is Not the Right Fit for You? There are so many call center outsourcing companies these days that it has become hard to pick a vendor. The online space is littered with glowing reviews, which may cause you to choose a vendor without checking its real credentials. And, this is the main reason why a lot of businesses aren’t able to fully exploit their association with a call center outsourcing company . Due to a lack of knowledge, they are ending up with call center partners that are not right for them. How...