Why Putting a Call on Hold Can Put Your Business on Hold?

Through a survey done on call center operations, it was revealed that almost 34% of customers hang up the phone when their call is put on hold. You would be wondering why companies don’t do anything about it, after all 34% is almost a third of their customer base. Well, actually they try, but in most cases they fail because either they are understaffed or their support staff lacks the expertise to close the call appropriately.

A lot of companies do not consider direct response call center services as an essential part of their operations, which is absolutely the wrong approach and can cost them dear. A customer who feels mistreated over call may never come back again. Not only he discards your product, he also maligns others and create a negative image of your brand in the market.

Just imagine a very good product sold to the customer installed incorrectly and malfunctioning. In absence of good support and without any resolution to the problem, this customer will definitely spread the word amongst his peers. And, we all know how damaging negative word of mouth publicity can be. So, instead of getting credit for developing a fine commodity, your company will have to pay the price in the form of lost customers. If you are making good products and suffering from the same problem, then don’t be depressed. There is an easy solution to this problem and it comes in the form of call center outsourcing.

Why Call Center Outsourcing?

Call centers established in developing countries like India have immense capabilities in terms of resources, infrastructure and quality of service. By outsourcing your operations, you will not only benefit from an exchange rate that works in your favor but also you will be able to harness quality resources. In the example above, we saw how a call center helps you in damage control. However, there is so much more about call centers and what they can do for you. Want to know more, read on…

Making sales and generating leads has never been an easy task for any entrepreneur. If you are struggling to meet your targets in terms of lead generation, then you should seriously consider direct mail response call center outsourcing.

These services help a business in enhancing sales conversions and also the order sizes. Below are some of the reasons why you should utilize them for improving your business prospects:

1.      Economical way to increase the value of your business

2.      Exceptional solution for scheduling tasks for timely execution

3.      Sure shot way to enhance sales conversion and order sizes

4.      Allows for call monitoring and better management of resources