Why Toll-Free Number Customer service Outsourcing Is Essential for Every Business?

Customers can be finicky. They can get upset because of the smallest problems in a product or service. And it’s a well-known fact that customer is always right, so the burden of handling a fussy customer lies on the shoulders of customer-facing employees.

The Severity of Task Faced by Call Center Agents

In shops, there are salesmen who are well-trained in handling customers. In call centers, there are customer support agents. Both represent their respective organizations; however, the task of a call center agent is way more difficult. The primary reason for this difficulty comes from the fact that a customer support agent has to rely on a telephonic conversation and has no idea of gauging how a customer is reacting (physically). The difficulty of the task increases further when the customer calls to a call centeroutsourcing number that adds to his phone bill.

Advantages of Toll-Free Number Call Center Outsourcing

When a customer calls to a toll-free number, he is not charged for making that call. This instantly puts his mind at ease and he does not worry even when the call goes on for a long time. Hence, a customer support agent finds it relatively easier to guide the call towards a resolution (which might not have been the case on a paid call). Apart from this major advantage, a toll-free number has many other benefits:

Projects a good image of the company – With a toll-free number, customers know that you are serious about your business. It projects a good brand image, which can be helpful in bringing in new customers.

Availability of call hunting facility – With a toll-free number, you immediately get access to call hunting service. This service ensures that the call evades busy signals and reaches its destination in the shortest amount of time possible.

Access to voicemail/fax services by email – A toll-free number comes with the added advantage of voicemail and fax services that can be received via email. This helps a customer care  service outsourcing company reduce its infrastructural cost (as there is no need to buy a PBX phone system and fax machine).

Simplifies tracking of promotions – If you are running multiple promotional campaigns as part of your call center outsourcing venture, you can procure multiple toll-free numbers. This will help you in tracking the progress of promotions conveniently – all you have to do is check the call logs of all the phones.

Continuity of service with the same number – Call center outsourcing companies that are likely to shift their operations to a different region can benefit a lot from a toll-free number. Even after changing state or country, it is possible to use the same toll-free number by forwarding it. All you have to do to make this change is switching the number from an online control panel.

Conclusion

In this age of competition, gaining any advantage over competitors can help a company increase its profit margins. Employing a toll-free number for your company can instantly boost your brand’s image and provide many other advantages. So, if you aren’t already using the services of a customer service outsourcing company with a toll-free number, it is time to make a switch.