Exploring Various Facets and Virtues of Live Answering Service in India

The ambit of business operations is widening with each passing day. Apart from many fundamental functions, there are many side processes that need to be performed and managed. All the additional tasks overburden the people in charge and cause them to lose their focus. One of the biggest reasons why non-core tasks impact businesses is because companies often do not have well-drilled in-house departments for these tasks. Call answering service is one such business function that is often undermined. And, such an outlook towards this operation can cause a negative impact. So, it is best to employ live answering service in India that already has the experience of catering to several clients from different domains.

Industries Most Benefitted by Call Answering Services

Today’s businesses depend heavily on call answering services. Have a look at some domains and their functions that can benefit the most from live answering service in India:

·         Banking and accounting: account status checks

·         Ecommerce: shipment tracking and inventory services

·         Healthcare: Appointment booking and emergency notification

·         Telecom: Invoice payments and service usage checks

·         NGO: for fund raising projects

Apart from these, call answering service in India can also be used for telemarketing and lead generation purposes.

Tasks Performed by Live Answering Service in India

A competent live answering service in India like Vcare can help you in the following tasks:

·         Agents can communicate messages to mobile phones and pager devices

·         Storage of important messages and relaying them to requisite department

·         Delivering the messages to voice mailbox

·         Relaying information to clients

·         Receiving and sending faxes and emails to clients

All the above-mentioned functions play a huge role in boosting the overall efficiency of a company’s operations. Specialized services offered by Vcare are completely flexible and can be molded to meet the requirements of any business.

Salient Advantages of Live Answering Service in India

Although there are many companies providing answering services, the ones in India provide the best advantages. Have a look at some of the benefits of live answering service in India:

Services delivered at the best price point

High competition in the ITES sector in India allows you to get these services at the best price point. And, for companies in the developed world like the US and UK, India offers the additional price advantage due to its low currency value. You can tap into currency exchange rate difference and lower the cost of operation by up to 2-3 times.

Prevalent culture of call centers allows you to harness the best talent

India is the hub of call center industry in the world. Here, you will find the best call center talent for these tasks. The live answering service in India provided by Vcare are administered by experienced agents who are supervised by veteran managers and TLs. As Indians are inherently polite, the callers get the best experience on call, which leads to higher level of satisfaction.

Vcare is a major brand name in the Indian subcontinent with past experience of delivering a myriad of successful projects. We have the best infrastructure and software for these types of services. Our call center operations remain active 24x7x365.