Why Order Taking Call Center Services Are More Important Than Marketing?

 

A lot of money is spent on marketing campaigns by companies as they are deemed essential for business growth. Finding new clients/customers is quite crucial as they are the ones who bring in new revenue. But it is equally important that once you have the clients/customers onboard that you serve them well. Especially in today’s world, clients understand their value and know when you are shortchanging them. If your marketing team has raised their expectations while getting them onboard, then you simply have to deliver. Because if you do not, then customers you already have will leave you sooner than you could ever realize. This is the main reason why you should focus on your customer care and order taking call center services, even more than your outbound telemarketing or lead generation.

The Salient Advantages of High-Class Order Taking Call Center Services

Quality matters the most when it comes to keeping your customer base aligned with you in these times of competition. If you are striving for excellence, then nothing short of exceptional order taking call center services will help you. Below are some distinct advantages of such services:

Integration of sales with order taking

If you want to maximize the returns from an order taking outsourcing venture, then it is vital that sales department is integrated with order taking. First of all, this will help you remove silos in your workflow. Secondly, it will help you promote your brand without actually spending extra on another department. A customer is more likely to come onboard if you have already served him well during the order-placement and delivery process.

Flawless quality assurance

Rigorous monitoring of KPIs and frequent call barging is necessary to ensure the integrity of an order taking services process. An experienced vendor understands this requirement and has veteran QAs on its payroll who are expert at their tasks. They ensure that all the agents stay in line and perform their duties well. If there are any issues with the agent performance or his/her abiding to the company policies, then the QAs step in and rectify the problem.

Access to 24x7 operation

Running 24x7 operation is not an easy task for a company that runs its office 9 to 5. Special provisions and resources are required to extend the office hours or open a different department. This can be too much of a hassle. In contrast, when you outsource order taking call center services to a reputed vendor, then you get 24x7 service without any complex requirements.

Elimination of heavy capital investments

Capital investments can be a major obstacle when it comes to running an additional department like order processing call center services. Outsourcing eliminates this expenditure as you only have to pay a recurring periodic fee to the vendor for using their outsourced services.

Access to the most relevant software

CRM, IVR, ACD, networking software etc. form an essential part of order taking services. An experienced vendor like Callcentersindia has the most relevant tools for this task. Partnering with Callcentersindia provides you all the right software, which is tailor-made to meet the essential needs of your business operation.